Response Times:

In the always-demanding services industry, ComTech Services offers response times to fit your needs. Whether it be 24x7 or 2-hour response service, ComTech has you covered. Our standard response times are listed below:

- Standard Next Day Response Service

• ComTech Field Engineer arrives on-site, during normal business hours (8:30 am to 5:30 pm), the day after a service request is placed.

- 9x5/4-Hour Response Service

• ComTech Field Engineer arrives on-site within four hours of the service call placement, during normal business hours (8 am to 5 pm).

- 24x7/4-Hour Response Service

• ComTech Field Engineer arrives on-site within four hours of the service call placement, during the customer's normal hours of coverage and beyond normal business hours.

- 24x7/2-Hour Response Service

• ComTech Field Engineer arrives on-site within two hours of the service call placement, during the customer's normal hours of coverage and beyond normal business hours.

When increased response times are needed ComTech dedicates qualified technicians to each site which enables ComTech to meet any response time necessary. Our dedicated technicians are strategically placed in areas close to each site and are available at a drop of a hat. Combine that with the availability to provide service 24 hours a day, 7 days a week and you have a service partner that can guarantee any response or restoral time.

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